Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jets-pizza.rest, place an order with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all personal information processed by Jet's Pizza in connection with our food ordering platform, in-store interactions, marketing communications, and any other services we offer. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. About Us

Jet's Pizza operates an online food ordering platform and physical restaurant locations throughout the United States. We take the privacy of our customers, website visitors, and business contacts seriously and are dedicated to being transparent about the data we collect and how it is used.

For any questions, concerns, or requests related to this Privacy Policy, please contact us using the information provided above or refer to the Contact Us section at the end of this document.

2. Information We Collect

We collect information about you in a variety of ways, depending on how you interact with our website and services. Below is a detailed breakdown of the categories of personal information we may collect.

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, fill out a form, or otherwise communicate with us, you may voluntarily provide us with personal information, including but not limited to:

• Identification Data: Your full name, username, and password.
• Contact Information: Email address, mailing address, billing address, delivery address, and phone number.
• Payment Information: Credit or debit card details, billing information, and transaction history. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order Information: Items ordered, special instructions, order history, and delivery preferences.
• Account Preferences: Saved addresses, favorite orders, dietary preferences, and communication preferences.
• Communications: Messages you send us through contact forms, email, or customer support channels, including feedback and survey responses.

2.2 Usage Data and Technical Information

When you visit our website or use our mobile application, we automatically collect certain technical and usage information, including:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of visits, and time spent on pages.
• Device Information: Device type, device identifiers (such as mobile advertising IDs), screen resolution, and hardware model.
• Clickstream Data: Information about your navigation path through our website, including clicks, searches, and interactions with features.
• Location Data: Approximate geographic location derived from your IP address, or precise location data if you grant permission through your device settings (used for finding nearby locations and estimating delivery zones).

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This includes session cookies, persistent cookies, and third-party cookies used for analytics and advertising purposes. For detailed information, please refer to Section 8 (Cookie Policy) of this document.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms, if you connect your account or interact with our social media pages.
• Third-party food delivery or ordering aggregator platforms that facilitate orders on our behalf.
• Analytics providers and advertising networks that provide us with information about how users interact with our ads and online presence.
• Publicly available sources, such as business directories and government databases, to verify information you have provided.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. We will only use your personal information in accordance with applicable law, including the federal Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). The specific purposes for which we use your data include:

3.1 Providing and Managing Our Services

• Processing your food orders and managing delivery or pickup logistics.
• Creating and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending you order confirmations, receipts, and status updates.
• Responding to your inquiries, complaints, and customer support requests.
• Personalizing your experience, including saving your preferences and order history.

3.2 Analytics and Service Improvement

• Analyzing usage trends and patterns to improve our website, app, menu, and overall service quality.
• Conducting internal research and development to build new features and enhance existing ones.
• Monitoring the performance, security, and integrity of our website and IT systems.
• Generating aggregated and anonymized statistics about our customer base and service usage.

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and updates about our products and services, where you have opted in or where we have a legitimate interest to do so.
• Displaying personalized advertisements on our website and on third-party platforms based on your browsing and purchase history.
• Conducting loyalty programs and promotional campaigns.
• Inviting you to participate in surveys or provide feedback about our services.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send you, or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of Jet's Pizza, our customers, and the public.
• Responding to legal processes such as subpoenas, court orders, or government requests.
• Preventing, detecting, and investigating fraud, abuse, and unauthorized access to our systems.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary consideration. However, we may share your information with certain trusted parties in the following circumstances:

4.1 Service Providers and Business Partners

We work with third-party vendors and service providers who perform functions on our behalf, including but not limited to:

• Payment processors who securely process credit and debit card transactions.
• Delivery and logistics partners who fulfill delivery orders on our behalf.
• Cloud hosting and IT infrastructure providers who host our website and data.
• Email marketing and CRM platforms that help us communicate with customers.
• Analytics providers such as Google Analytics, who help us understand how visitors use our website.
• Customer support software providers that facilitate our help desk operations.

All third-party service providers are required to maintain the confidentiality and security of your information and are prohibited from using your personal data for any purpose other than providing services to us.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, or in response to valid legal requests from public authorities, including:

• Compliance with a subpoena, court order, or other legal process.
• Responding to requests from law enforcement agencies or government authorities.
• Protecting our legal rights, defending against legal claims, or preventing fraud and abuse.
• Addressing emergencies involving threats to the health or safety of any individual.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information, in accordance with applicable law.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for industry analysis, research, marketing, or other legitimate business purposes.

5. Data Security

The security of your personal information is of paramount importance to us. We implement a variety of industry-standard technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website.
• Encrypted storage of sensitive data, including passwords (stored as hashed values) and payment information.
• Firewalls, intrusion detection systems, and regular security monitoring of our network infrastructure.
• Secure access controls and multi-factor authentication for employees accessing sensitive systems.

5.2 Administrative Safeguards

• Limiting access to personal information to employees, contractors, and agents who have a legitimate business need to know.
• Regular employee training on data privacy, security best practices, and our internal data handling policies.
• Written data protection agreements with all third-party service providers who process personal information on our behalf.

5.3 Incident Response

Despite our best efforts, no method of data transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state breach notification laws, including state laws requiring timely notification to affected individuals and relevant authorities.

We encourage you to also take steps to protect your own information, including using a strong, unique password for your Jet's Pizza account and keeping your login credentials confidential.

6. Your Rights and Choices

Depending on your location within the United States, you may have specific rights regarding your personal information. We respect and honor these rights to the fullest extent required by applicable law.

6.1 Rights for California Residents (CCPA / CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions permitted by law (e.g., completing a transaction, legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: While we do not sell your personal information for money, to the extent our sharing of information for targeted advertising constitutes a "sale" or "sharing" under the CPRA, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

6.2 General Rights for All U.S. Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information through your account settings or by contacting us directly.
• Right to Deletion: You may request deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted before the withdrawal.

6.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using one of the following methods:

• Email: [email protected]
• Website: jets-pizza.rest

We will respond to your request within the timeframe required by applicable law (generally within 45 days, with a possible extension of an additional 45 days where reasonably necessary). We may need to verify your identity before processing your request. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded, in which case we will inform you of the applicable fee before proceeding.

You may designate an authorized agent to make a request on your behalf. We may require written proof of the agent's authority and verification of your identity before processing such requests.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply are based on the nature of the data and the purpose for which it was collected:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our internal data disposal procedures.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your user experience, understand how our services are used, and serve relevant advertising content.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for our website to function properly. They enable core features such as logging in to your account, adding items to your cart, and completing a checkout. Without these cookies, our services cannot be provided.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and how users navigate the site. We use this data to improve our website's performance and user experience. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred delivery address or language) and provide enhanced, more personalized features.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They also help limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites through the browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to use some of our services.

For more information about how to manage cookies, visit www.allaboutcookies.org.

9. Children's Privacy

Jet's Pizza does not knowingly collect, solicit, or use personal information from children under the age of 18. Our website and online ordering platform are directed to adults, and we do not knowingly allow minors to create accounts or place orders through our digital channels without parental supervision.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to delete the child's information from our records to the extent required by applicable law, including the Children's Online Privacy Protection Act (COPPA).

We also comply with COPPA requirements, which prohibit the collection of personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information immediately.

10. International Data Transfers

Jet's Pizza is based in the United States and our primary data processing activities take place within the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy and applicable U.S. federal and state law.

In the event we transfer personal information outside the United States to third-party service providers located in other countries, we take appropriate steps to ensure that such transfers are carried out in compliance with applicable data protection laws and that adequate safeguards are in place to protect the privacy and security of your information.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Jet's Pizza. This includes links to our social media pages, delivery partner platforms, and payment gateways. This Privacy Policy applies only to our website and services and does not extend to any third-party websites or services.

We have no control over the content, privacy policies, or practices of any third-party websites and encourage you to review the privacy policies of any third-party services you access through links on our website. We are not responsible for the privacy practices or the content of such third-party sites.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to DNT signals or similar mechanisms, as there is no universally accepted standard for how websites should respond to such signals. However, you may use the cookie management options described in Section 8 to limit certain types of tracking on our website.

We continue to monitor developments in DNT standards and will update our practices as appropriate if and when a consensus emerges.

13. Your Choices Regarding Your Account

You have several choices regarding the personal information you provide to us and how we use it:

• Account Information: You may update, correct, or modify your account information at any time by logging into your account on our website or contacting us directly.
• Promotional Communications: You may opt out of receiving promotional communications from us by clicking the "unsubscribe" link in any marketing email we send you or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (such as order confirmations and account updates).
• Location Data: You may prevent us from collecting precise location data by adjusting the location permissions on your device. Note that this may limit certain location-based features of our service.
• Account Deletion: You may request deletion of your account by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes after your account is deleted.

14. Complaints and Regulatory Authorities

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can address your concerns directly.

14.1 How to File a Complaint with Us

You can submit a privacy complaint to us by:

• Email: [email protected] — please include "Privacy Complaint" in the subject line.
• Website: jets-pizza.rest

We will acknowledge receipt of your complaint and aim to provide a substantive response within 30 days of receipt.

14.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to escalate your complaint to the relevant regulatory authority. Depending on your location, the appropriate authority may include:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including laws governing unfair or deceptive practices in commerce, which includes privacy violations. You can submit a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): If you are a California resident, you may file a complaint with the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorneys General: Residents of other states may contact their state's Attorney General's office regarding privacy-related complaints. Many state Attorneys General have consumer protection divisions that handle privacy issues.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you by email (using the email address associated with your account) and/or by displaying a prominent notice on our website prior to the changes becoming effective.
• For material changes affecting how we use your personal information in ways you have not previously been notified of, we will seek your consent where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. Your continued use of our services after the effective date of any changes constitutes your acknowledgment of the revised policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are committed to working with you to resolve any privacy concerns.

We aim to respond to all privacy-related inquiries and requests within the timeframe required by applicable law, and in any case within 45 business days of receipt. If additional time is needed, we will inform you of the reason and expected response timeline.

© 2026 Jet's Pizza. All rights reserved. This Privacy Policy was last updated on April 20, 2026.